Shipping policy

Thank you for shopping with Manaia & Bo! We are committed to providing you with exceptional service and a seamless delivery experience. Please read our shipping policy to understand our practices.

Processing Time

  • Orders received before 2pm will be processed the same day. If an order is received after 2pm, the order will be processed the next working day.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

During high volume periods, there may be some delays in processing your order. If we expect delays, we will make you aware by email as soon as we become aware and will offer the option to cancel your order.

 

Shipping Rates and Delivery Times

We offer the following shipping options:

  1. Standard Shipping: Delivery within 2-4 working days.
    • Cost: We offer free standard shipping on all UK orders
  2. Express Shipping: Delivery within 1-2 working days.
    • Cost: £4.99
  3. International Shipping: Delivery times vary based on destination (typically 7-10 working days).
    • Cost: £9.95

Shipping times are estimates and may vary depending on factors beyond our control, such as customs processing or carrier delays.

 

Free Shipping

We offer free standard shipping on all UK orders

 

Order Tracking

Once your order is shipped, you will receive an email containing a tracking number. Use this number to monitor your shipment's status directly on the carrier's website.

International Shipping Details

  • Customs, duties, and taxes may apply for international orders and are the responsibility of the customer.
  • Delivery times for international shipments may vary depending on customs clearance.

 

Shipping Restrictions

We currently do not ship to any countries subject to UK sanctions

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Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at contact@manaiaandbo.store within 3 working days of delivery with your order number and details. We will work to resolve the issue promptly.

 

Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted here, and the updated policy will take effect immediately on any new orders placed from then on.

 

Contact Us

If you have any questions about our shipping policy, please reach out to us by email at contact@manaiaandbo.store.